Refund Policy

We want to make sure you’re completely satisfied with your purchase. Please do not hesitate to contact us if you have any technical or sales questions. We want to make things right if you believe the service you purchased is not the best fit for your needs and you tried to resolve issues with our support staff.

Even though we’d love to know if you can’t connect to your device in any way or something went wrong or how we can improve. If you still have a problem, you can contact us at any time via FortuneIPTV’s chat support, a ticket on your account, or an email.

ONCE YOU HAVE REQUESTED A REFUND, YOU WILL NOT BE ABLE TO SUBSCRIBE TO OUR SERVICE AGAIN.

To send us your refund request, follow the below steps:

  • Use the same mail address that you used to purchase our service and you can also contact us via our website’s chat support, a ticket in your account, or an email.

TERMS & CONDITIONS

Please pay the exact amount that our subscription price is. Excessive payments intentionally or unintentionally are not refundable. This is difficult to handle due to our extra orders and huge customer handles. We will try to return it but can’t promise. If necessary, you can pay 1 dollar less than our price, but do not pay extra. Many pay euros or pounds instead of dollars. So be careful please.

Applies to Pro Plan

MONTHLY PLAN

  • Any refund request made within 5 days from the subscription start date will receive a 75% refund.
  • After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

QUARTERLY PLAN

  • Any refund request made within 7 days from the subscription start date will receive a 75% refund.
  • After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

 HALF-YEARLY PLAN

  • Any refund request made within 10 days from the subscription start date will receive a 75% refund.
  • After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

 YEARLY PLAN

  • Any refund request made within 15 days from the subscription start date will receive a 75% refund.
  • After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

Applies to Standard Plan

MONTHLY PLAN

Any refund request made within 5 days from the subscription start date will receive a 50% refund.
After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

QUARTERLY PLAN

Any refund request made within 7 days from the subscription start date will receive a 50% refund.
After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

HALF-YEARLY PLAN

Any refund request made within 10 days from the subscription start date will receive a 50% refund.
After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

YEARLY PLAN

Any refund request made within 15 days from the subscription start date will receive a 50% refund.
After that, refund request will not be accepted. If any problem is faced, it will be resolved subject to discussion (Any issues).

Our standard package is non-refundable once the connection is WORKING WELL. When we extend a Standard connection our credits never get back from the main server. So to make the customer happy, we give 50% refund sometimes if the finance team approves any refund claim.

“ONCE CLAIMED REFUND WILL BE ISSUED WITHIN 3 WORKING DAYS”       

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